At Yanella Trail, we stand behind the quality of our products and strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Return

Returns are accepted only in the following cases:

  • The product is defective or damaged upon delivery

  • The wrong item was delivered

To be eligible for a return, the item must be:

  • Unused and in its original condition

  • In the original packaging

  • Accompanied by proof of purchase 

2. Requesting a Return

To initiate a return, please contact our support team within 3–5 days of receiving your order. Provide clear details and, if possible, photos of the issue.

Our team will guide you through the return process and provide the necessary instructions.

3. Return Approval

Once your return request is reviewed and approved, we will coordinate a pickup or advise on the return method. Items sent back without prior approval will not be accepted.

4. Refund Process

Since we only accept Cash on Delivery, refunds will be processed as follows:

  • For approved returns, you may receive a full refund in the form of cash reimbursement at the time of pickup or

  • An exchange for the same or a similar item, based on availability

Refunds will be issued only after we receive and inspect the returned item.

5. Non-Returnable Items

We do not accept returns for:

  • Used or damaged items  

  • Items returned after the return window has closed

  • Products without original packaging or proof of purchase

6. Contact Us

For any questions or support regarding returns and refunds, please reach out to [email protected].